Saturday, 30 January 2010

Day 30 Jan 30th Start of Service to customers Part One

Understanding Your Customers

So here is my contribution to helping you. As you can see from the above pictures I currently work in a Service Centre so I am going to try and transfer my skills from my day job to help convert more enquiries into sales. Elaine there showing her skill at bubble shooter.

So here goes topic one understanding your customers. From the moment your customer starts calling or typing a email your service starts and its crucial to understand what kind of client you are dealing with. This is important as you need to change your approach to most appeal to your customer. There is 4 main groups that the customers fall into these define the customer your dealing with and its crucial you identify which one your client falls into as soon as possible.

The personality groups are Analytical, Driver, Amiable and Expressive and these apply if the customer is on the phone, with you in person or via email. Here is some More information into each type of customer.

Analytical - Analytical people are known for being systematic, well organized and deliberate. These individuals appreciate facts and information presented in a logical manner as documentation of truth. They enjoy organization and completion of detailed tasks. Others may see him at times as being too cautious, overly structured, someone who does things too much 'by the book'.

  • controlled
  • orderly
  • precise
  • disciplined
  • deliberate
  • cautious
  • diplomatic
  • systematic
  • logical
  • conventional

  • Driver - They thrive on the thrill of the challenge and the internal motivation to succeed. Drivers are practical folks who focus on getting results. They can do a lot in a very short time. They usually talk fast, direct and to the point. Often viewed as decisive, direct and pragmatic.

    • action-orientated
    • decisive
    • problem solver
    • direct
    • assertive
    • demanding
    • risk taker
    • forceful
    • competitive
    • independent
    • determined
    • results-orientated

    Amiable - They are dependable, loyal and easygoing. They like things that are non-threatening and friendly. They hate dealing with impersonal details and cold hard facts. They are usually quick to reach a decision. Often described as a warm person and sensitive to the feelings of others but at the same time wishy-washy.

    • patient
    • loyal
    • sympathetic
    • team person
    • relaxed
    • mature
    • supportive
    • stable
    • considerate
    • empathetic
    • persevering
    • trusting
    • congenial

    Expressive - Very outgoing and enthusiastic, with a high energy level. They are also great idea generators, but usually do not have the ability to see the idea through to completion. They enjoy helping others and are particularly fond of socializing. They are usually slow to reach a decision. Often thought of as a talker, overly dramatic, impulsive, and manipulative.

    • verbal
    • motivating
    • enthusiastic
    • convincing
    • impulsive
    • influential
    • charming
    • confident
    • dramatic
    • optimistic
    • animated
    Once you have identified the customer type you need to adapt your approach to that customer. This will ease the customer and make them feel more comfortable with you, give them information in the way that they can easily understand and in the way that will make them feel good.

    Quick tips

    When dealing with the customer in email the customer will sign the email with there name (always use this as the name you address the customer with) so if the customer signs it Mrs Customer address the customer as this. if the customer signs it as Jayne, address her as Jayne.

    Make your email reflect a similar standard and personalise to the customer. If the customer asks about packages dont send a email back saying "we offer a range of packages ........." personalise it make the customer feel that the packages are for them "For you I have....." Use I instead of We and make it seem as if your telling the customer directly and not everyone.

    Dont use a standard reply to your emails write each one individually, customers will look at several different photographers, they may forget they already sent you a email and send you a second that very same night, if you respond to each email with the exact same standard reply the customer will be put off. .

    More to follow tomorrow

    day 29 jan 29th Stockton town Hall

    day 28 jan 28th tamba

    day 27 Jan 27th Kickboxer

    Louise Wilson 5 Nations champ

    we went to the gym for a shoot today worked really well i thought here are the shots

    Friday, 29 January 2010

    day 26 Jan 26th wine and cigars

    day 25 Jan 25th My work in the house

    These are a few examples that i have in my house.

    Day 24 Jan 24th Transporter Bridge

    We took a trip to the transporter bridge teesside today which inspired my posts for what is

    10 things i want to shoot this year

    1 the lake district
    2 a bowling alley
    3 blackpool
    4 london
    5 a castle
    6 a cow in a field
    7 edingburgh
    8 some boats
    9 a sporting event
    10 tyne bridge

    Tuesday, 26 January 2010

    day 23 Jan 23rd mmmm Chocolate

    Me and Aimee went to the local Mexican Restaurant for a meal was delightful my Mum watched the kids really great night. On returning home I realised I still hadn't done today's pic AGHHHHHHHHHHH it was late what was I gonna shoot. My mum had a nice looking bar of dairy Milk.

    Saturday, 23 January 2010

    Day 22 jan 22nd many faces of lilli

    Lilli has many expressions she pulls here is a example of here with her angel outfit on and a bit of a funny look.

    Day 21 Jan 21st Anniversary Rose

    So today was my 5th wedding anniversary 5 years of ups and downs with lots of events but still 5 great years and i'm looking forward to 50 more. this was a surprise single red rose that I ordered for my wife.

    Day 20 Jan 20th

    Aimees Beautiful cushions

    Aimee has been hard at work making the kids Summer house perfect. She has laid flooring got the paint and now making cushions by hand from unused old bedsheets and duvet covers. I think she has done a great job

    let her know what you think by leaving a comment

    Thursday, 21 January 2010

    Day 19 jan 19th the start of the iphone fettish

    So the fettish begins these were taken using the iphone with the hipstamatic app really liked it

    day 18 jan 18th pylons and sky underexposed

    i quite liked this one it gave a really dramatic feel to it

    Day 17 Jan 17th

    OK so i havent updated this in a few days but still took my pics so here they are

    Sunday the 17th i tried my hand at my first location shoot which i thought went very well

    katya who is ukranian 15 yr old did very well

    Saturday, 16 January 2010

    Day 16 Jan 16th My chosen tree

    Ok so after following tim hoys blog with his tree i have decided to take a picture of a tree 12 images over the year around mid month to see the change it has through the year. So here is my first tree Image.

    Friday, 15 January 2010

    Day 15 Jan 15th Flowers Kids and Fuzzy things

    So Here is a new day and I thought I would try something new. So i have took some images and edited them in different ways. let me know what you think.

    Thursday, 14 January 2010

    Day 14 Jan 14th

    Ok so today was the day that Aimee finally got involved in taking some pictures maybe she may get the bug to take some more in the or even get involved in Photo 365. So again another day off Me, Aimee and Lilli took Eden to school then straight on into Billingham Town for some shopping. Aimee treated herself to some shoes and I bought some goblets and played with shooting them.

    So I am putting both mine and aimees today here are hers

    The shoe shots didnt quite work as well as she wanted i edited them for her with the slight viginette on.

    Here are mine for the day Not the best but all in the name of Learning about the camera and how to do different shots.

    I edit most of my images in Lightroom i find it a very a good tool and would highly recommend this to anyone

    Diary of a vintage Girl

    A competition to win underwear running here

    simply go and leave a comment a realy great idea

    Best of luck everyone

    Day 13 jan 13th Living in a box

    Living in a box not all it seems, after recieving a album from Proline, My daughter thought she would become a living present so she jumped in and fit perfectly in. So i Snapped some pics of her and put them in a collage i did with photoshop.

    So after a message on Swpp about twitter i thought I better start using it to maximise traffic to my sites so thanks to James Cannon on his advice and getting me back into the swing of things on Twitter although i am still learning a lot, he has also gave me some advice on a upcoming shoot With 5 nations female kickboxing champ Louise Wilson, so i will follow this and try to come up with some great shots of her,

    So if your on twitter add me and follow me there too im here keithadamsphoto

    Tuesday, 12 January 2010

    day 12 Jan 12th

    Ok so day 12 and we have had a day out on my day off we went shopping ended up getting a fish tank for out front room so here it is

    Day 11 Jan 11th

    Not a great one today a kids slide in the night lol not really relevant to anything

    Sunday, 10 January 2010

    Day 10 Jan 10th

    So today was a typical lazy Sunday didn't really do a lot. Spent some time on facebook sorted some house stuff out, Aimee had a very productive day doing all sorts.

    So after gaining advice from Neil Redfern i decided to read and practice on camera flash techniques this proved to be tougher than i thought but hey its something i need to learn.

    So hear are todays pics are as follows

    My daughter Lilli

    And my two cats Daisy the tabby and Tamba.